Take advantage of our excellent carpet cleaning deals in Westminster, SW1. Give us a call on 020 3743 8596 get a free quote!
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
These Terms and Conditions set out the basis on which Carpet Cleaning Westminster provides carpet, rug, upholstery and related cleaning services to customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions:
Client means the person or organisation booking the services.
Company means Carpet Cleaning Westminster, the provider of the services.
Services means carpet, rug, upholstery and any other cleaning services agreed between the Client and the Company.
Premises means the property or location at which the Services are to be carried out.
The Company provides professional carpet and upholstery cleaning and related services for residential and commercial Clients. The specific Services to be delivered will be agreed at the time of booking, based on the information supplied by the Client regarding the Premises and the items to be cleaned.
The Company reserves the right to decline any booking where it reasonably considers that the Services requested are not suitable, safe or feasible, or where the Premises are not reasonably accessible.
3.1 Bookings may be requested by the Client through the Company’s booking channels as made available from time to time. A booking is not confirmed until the Company has accepted it and provided confirmation to the Client.
3.2 The Client must provide accurate information when booking, including the type and size of the areas or items to be cleaned, the condition of the carpets or upholstery, access arrangements to the Premises, parking availability and any known hazards.
3.3 The Company may rely on the information supplied by the Client when providing a quotation. If, on arrival at the Premises, the actual condition or size of the work is significantly different from that described, the Company may adjust the quoted price, modify the scope of Services, or decline to proceed with the work.
3.4 Any times and dates for the Services are subject to availability. The Company will make reasonable efforts to meet the Client’s preferred time slots but does not guarantee specific appointment times. Any time given is an estimate and may be subject to change due to traffic, previous jobs or circumstances beyond the Company’s control.
4.1 The Client is responsible for ensuring that the Company has safe and reasonable access to the Premises at the agreed time, including any necessary keys, entry codes, parking permissions and instructions for entry.
4.2 The Client must ensure that the areas to be cleaned are reasonably clear and accessible. The Company’s standard Services do not include moving heavy or fragile furniture, electrical appliances or personal items. Where the Client requests that items be moved, this will be entirely at the Client’s risk and may incur additional charges.
4.3 The Client must inform the Company of any known risks or sensitivities at the Premises, including but not limited to damaged flooring, loose carpets, electrical hazards, poor ventilation or occupants with allergies or sensitivities to cleaning solutions.
4.4 Children and pets must be kept away from the work area during and immediately after cleaning until all surfaces are fully dry and safe.
5.1 Quotations are given based on the information provided by the Client and are subject to adjustment if that information is inaccurate or incomplete.
5.2 Prices are generally quoted per room, per area, per item or per visit, as specified in the quotation. Any additional work requested on the day of service that has not been included in the original quotation may be subject to extra charges.
5.3 The Company reserves the right to revise its prices at any time. The price applicable to a particular booking is the one confirmed at the time of acceptance of that booking.
6.1 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of service.
6.2 The Company may accept various methods of payment, which will be specified in advance of the service. The Client is responsible for ensuring that a valid payment method is available at the time payment is due.
6.3 For commercial Clients, credit terms may be offered at the Company’s discretion, subject to a separate written agreement. Where credit terms apply, payment must be made within the agreed period from the date of the invoice.
6.4 If payment is not received when due, the Company reserves the right to charge interest on overdue amounts and to recover any reasonable costs of collection, including legal and administrative costs.
7.1 The Company may require a deposit for certain bookings, including but not limited to large or high-value jobs, multiple-site bookings or bookings during peak periods.
7.2 Deposits are payable at the time of booking acceptance and may be non-refundable in certain circumstances, as detailed in the cancellation provisions below or as otherwise specified at the time of booking.
8.1 The Client may cancel or reschedule a booking by giving the Company notice through the usual communication channels.
8.2 If the Client cancels or reschedules a booking with more than 48 hours’ notice before the scheduled start time, any deposit paid may be refunded or applied to a new booking, at the Company’s discretion.
8.3 If the Client cancels or reschedules with less than 48 hours’ notice, the Company reserves the right to retain part or all of any deposit paid, or to charge a cancellation fee to cover reasonable costs and loss of business.
8.4 If the Client fails to provide access to the Premises at the agreed time, or fails to be present where their presence is required to commence the work, the Company may deem the booking to be cancelled on short notice and a cancellation fee may apply.
8.5 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, staff illness, vehicle breakdown or safety concerns at the Premises. In such cases, the Company will offer an alternative appointment time as soon as reasonably possible. The Company will not be liable for any consequential loss arising from such cancellation or rescheduling.
9.1 The Company will deliver the Services with reasonable care and skill, using appropriate cleaning methods and products for the surfaces and fibres being treated, based on the information and access available at the time.
9.2 While the Company will use its professional judgment to select methods and products, it cannot guarantee complete removal of all stains, odours or wear marks. Some stains may be permanent or may improve only partially. The Client acknowledges that the outcome of cleaning can be affected by the age, type and prior treatment of the carpet or upholstery.
9.3 The Company is not responsible for pre-existing damage, discolouration, shrinkage, loose seams, weak fibres or defects that become apparent during or after the cleaning process. Where the Company considers an item to be at particular risk, it may decline to treat that item or may request that the Client accept the risk in writing before proceeding.
9.4 The Client must follow any aftercare instructions given by the Company, including recommended drying times and ventilation. The Company will not be liable for damage or re-soiling caused by premature use of carpets or upholstery after treatment.
10.1 The Company will take reasonable steps to ensure that its operatives work safely and in compliance with applicable health and safety obligations.
10.2 The Client must ensure that the Premises are safe for the Company’s operatives, including where possible providing access to running water and electricity if required for the Services.
10.3 The Company reserves the right to withdraw its operatives from the Premises where they reasonably believe that their safety or well-being is at risk, including due to aggressive behaviour, harassment, hazardous conditions or illegal activity. In such cases, the booking may be treated as cancelled by the Client and applicable fees may be charged.
11.1 The Company will handle and dispose of waste generated in the course of the Services in accordance with applicable waste management regulations and environmental requirements.
11.2 General waste arising from the cleaning process, such as used cleaning solutions, extracted water and minor debris, will be managed by the Company through appropriate disposal methods, taking into account local waste and water regulations.
11.3 The Client is responsible for the proper disposal of any larger items or pre-existing waste at the Premises that are not directly generated by the Company’s cleaning activities. The Services do not include the removal of furniture, bulky waste or hazardous materials.
11.4 If the Company agrees to remove any waste items beyond its standard cleaning by-products, this may incur additional charges and will be carried out in compliance with applicable waste regulations. The Company reserves the right to decline removal of any item that it reasonably considers unsafe, unlawful or impractical to transport or dispose of.
12.1 The Company will exercise reasonable care in the provision of the Services. If damage is caused to the Client’s property as a direct result of the Company’s negligence, the Company will, at its discretion, repair the damage, arrange for a third party to repair it, or compensate the Client for the reasonable cost of repair, subject to the limitations set out in this section.
12.2 The Company’s total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.
12.3 The Company will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of use, or any costs incurred as a result of delay or cancellation of the Services.
12.4 The Company is not liable for damage resulting from inherent weaknesses, defects or wear in the items cleaned, or for issues that arise because the Client has failed to follow the Company’s advice or aftercare instructions.
12.5 Any claim for damage or loss must be reported to the Company by the Client as soon as reasonably practicable and in any event within 48 hours of completion of the Services, providing full details and, where possible, supporting evidence.
13.1 The Company aims to provide a high standard of service. If the Client is dissatisfied with any aspect of the Services, they should notify the Company promptly, providing details of the issue.
13.2 Where a complaint is made within a reasonable time after completion of the Services, the Company may, at its discretion, arrange a revisit to inspect the work and, where appropriate, attempt to rectify the issue. A revisit does not constitute an admission of fault.
13.3 The Client agrees to give the Company an opportunity to investigate and, where appropriate, remedy any complaint before seeking alternative remedies.
14.1 The Company may collect and process personal data of the Client as necessary for handling enquiries, bookings, payments and administration of the Services.
14.2 The Company will take reasonable steps to protect personal data and will not sell or disclose it to third parties except as required to deliver the Services, process payments, comply with legal obligations or with the Client’s consent.
15.1 The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, flooding, fire, strikes, accidents, traffic disruption, power outages, public health restrictions or acts of government.
16.1 The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time of booking confirmation, unless a change is required by law or regulation.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
18.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions or agreements, whether written or oral.
(69)
